TERMS & CONDITIONS OF THE ONLINE STORE SHOP.ANNAKARA.COM

This document sets out the terms and conditions governing the use of the online store shop.annakara.com and the conclusion and performance of contracts for the sale of Products through the Store. It also provides important information regarding the Seller, the Store and the rights available to Consumers and other Customers under applicable law.

Document date: 10 June 2026

TABLE OF CONTENTS

§1 General Information

§2 Definitions

§3 Contact Details

§4 Technical Requirements

§5 Products

§6 Purchases in the Store

§7 Prices and Payments

§8 Order Processing

§9 Delivery

§10 Right of Withdrawal

§11 Effects of Withdrawal

§12 Returns

§13 Exceptions to the Right of Withdrawal

§14 Complaint Procedure

§15 Legal Guarantee of Conformity

§16 Remedies for Lack of Conformity

§17 User Accounts

§18 Newsletter

§19 Product Safety (GPSR)

§20 GPSR Contact Point

§21 Fraud Prevention

§22 Digital Services Act (DSA)

§23 Personal Data

§24 Intellectual Property

§25 Business Customers

§26 Out-of-Court Dispute Resolution

§27 Limitation of Liability

§28 Applicable Law

§29 Language Versions

§30 Force Majeure

§31 Final Provisions

Annex 1 – Model Withdrawal Form

§1 GENERAL INFORMATION

1. These Terms & Conditions ("Terms") govern:

• the use of the online store available at shop.annakara.com ("Store");
• the conclusion and performance of distance sales contracts for Products offered through the Store;
• the rights and obligations of Customers and the Seller.

The Store is operated by:

ANNA KARA
ul. Marszałka Józefa Piłsudskiego 8/1
31-109 Kraków
Poland

VAT ID: PL6762129712
REGON: 120504093

E-mail: shop@annakara.com
Telephone: +48 530 662 160

1. These Terms apply to Customers purchasing Products through the Store.
2. Nothing in these Terms excludes or limits mandatory consumer rights granted under applicable law.

§2 DEFINITIONS

For the purposes of these Terms:

Account means a customer account maintained within the Store.

Business Day means Monday through Friday excluding public holidays in Poland.

Consumer means a natural person acting for purposes outside their trade, business, craft or profession.

Customer means any person placing an Order through the Store.

Contract means a distance sales contract concluded between the Seller and the Customer.

Order means the Customer's declaration of intent to purchase Products through the Store.

Privileged Entrepreneur means a natural person acting in connection with a business activity that is not professional in nature.

Product means any item offered for sale through the Store.

Seller means Anna Kara as identified in §1.

Store means shop.annakara.com.

§3 CONTACT DETAILS

1. General correspondence:

Anna Kara
ul. Marszałka Józefa Piłsudskiego 8/1
31-109 Kraków
Poland

1. Returns and complaints:

Anna Kara
ul. Bodziszkowa 12
30-223 Kraków
Poland

1. E-mail contact:

shop@annakara.com

1. Product safety contact point:

shop@annakara.com

1. Legal notices:

shop@annakara.com

§4 TECHNICAL REQUIREMENTS

To use the Store, the Customer must have:

• internet access;
• a device capable of accessing websites;
• a modern web browser supporting cookies and JavaScript;
• an active e-mail address.

The Seller does not guarantee uninterrupted operation of third-party networks or internet service providers.

§5 PRODUCTS

1. The Store offers clothing products and related fashion items.
2. Product photographs, descriptions and visual representations are intended to present Products as accurately as possible.
3. Minor differences resulting from display settings, screen calibration or photographic presentation do not constitute a lack of conformity.
4. Product availability is subject to stock and operational capacity.

§6 PURCHASES IN THE STORE

1. Orders may be placed 24 hours a day.
2. Before placing an Order, the Customer receives information concerning:

• Products selected;
• delivery method;
• payment method;
• total price;
• delivery costs.

The Customer places an Order by:

• adding Products to the shopping cart;
• completing the checkout form;
• accepting these Terms;
• confirming the Order.

Each Order constitutes a separate Contract. The Contract is concluded when the Seller accepts the Order.

§7 PRICES AND PAYMENTS

1. All prices displayed in the Store include applicable taxes unless expressly stated otherwise.
2. Available payment methods are displayed during checkout.
3. The Seller may use third-party payment service providers.
4. Payment providers may apply their own terms and conditions.
5. The Customer is responsible for ensuring payment information is accurate.
6. Electronic invoices may be issued where permitted by law.

§8 ORDER PROCESSING

1. The estimated processing time for an Order is up to 14 Business Days unless otherwise stated on the relevant Product page.
2. Processing times may vary depending on Product availability, operational circumstances or periods of increased demand.
3. Processing time begins once payment has been successfully received and verified.
4. Processing time does not include delivery time.
5. If exceptional circumstances arise that may significantly affect processing times, the Seller may inform the Customer of the updated estimated processing time.

§9 DELIVERY

1. Current delivery destinations are displayed on the Store website.
2. Available delivery methods are displayed during checkout.
3. Delivery costs are displayed during checkout before the Order is placed.
4. The Seller may use third-party logistics providers, courier companies and postal operators to fulfil deliveries.
5. Risk of loss or damage passes to the Consumer when the Product is physically received by the Consumer or a person designated by the Consumer, other than the carrier.
6. Customers should inspect delivered parcels without undue delay and, where possible, report visible transport damage directly to the carrier.

§10 RIGHT OF WITHDRAWAL

1. Consumers and Privileged Entrepreneurs may withdraw from the Contract within 14 days without giving any reason.
2. The withdrawal period expires 14 days after receipt of the Product.
3. To exercise the right of withdrawal, the Customer must send:

• a completed Withdrawal Form; or
• an unequivocal statement

to:

shop@annakara.com

1. The withdrawal notice must be sent before expiry of the withdrawal period.
2. Following withdrawal, the Product must be returned within 14 days.

§11 EFFECTS OF WITHDRAWAL

1. Upon valid withdrawal, the Seller shall reimburse all payments received from the Customer.
2. Refunds include:

• the Product price;
• the cost of the least expensive standard delivery option offered by the Store.

Refunds will be made using the original payment method unless otherwise agreed.

4. The Seller may withhold reimbursement until the returned Product has been received or until the Customer has supplied evidence of having sent back the Product, whichever occurs first, in accordance with applicable law.
5. The Seller reserves the right to inspect the returned Product upon receipt in order to assess whether the Product has been handled beyond what is necessary to establish its nature, characteristics and functioning.
6. Where the returned Product shows signs of use, damage, alteration, missing components or handling exceeding what is necessary to establish its nature, characteristics and functioning, the Seller may reduce the amount of reimbursement to reflect the diminished value of the Product, as permitted by applicable law.

§12 RETURNS

1. Customers bear the direct cost of returning Products.
2. Upon request, the Seller may provide a prepaid return label.
3. Where the Seller provides such label, its cost may be deducted from the refund amount.
4. Returned Products should be properly packaged to prevent damage during transit.
5. Customers should return Products in an appropriate condition, together with all accessories, tags, packaging and other elements originally supplied with the Product where reasonably possible.
6. The absence of original packaging shall not in itself prevent the exercise of the right of withdrawal, but the Customer remains responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.

§13 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to:

1. Products manufactured according to the Customer's individual specifications;
2. Products clearly personalised for the Customer;
3. Products modified at the Customer's request, including but not limited to:

• custom length adjustments;
• structural alterations;
• bespoke modifications.

§14 COMPLAINT PROCEDURE

1. Complaints may be submitted by e-mail to shop@annakara.com.
2. Complaints should contain:

• Customer name;
• Order number;
• description of the defect or lack of conformity;
• photographs where reasonably available;
• preferred remedy.

1. The Seller may request additional information necessary to assess the complaint.
2. Failure to provide supporting information shall not automatically invalidate the complaint.
3. The Seller shall acknowledge receipt of the complaint without undue delay.
4. A substantive response shall be provided within 14 days after receiving all information reasonably necessary for assessment.

§15 LEGAL GUARANTEE OF CONFORMITY

1. The Seller shall be liable for any lack of conformity existing at the time of delivery and becoming apparent within the period provided by applicable consumer protection laws.
2. A Product shall be considered in conformity where it:

• corresponds to the description provided by the Seller;
• possesses the qualities and characteristics presented before conclusion of the Contract;
• is fit for the purposes for which goods of the same type are normally used;
• is supplied with accessories, packaging and instructions reasonably expected by the Customer;
• meets durability, functionality and safety standards reasonably expected for goods of the same type.

1. Consumers shall not lose any statutory rights because they choose to exercise a contractual remedy offered by the Seller.
2. The Seller remains liable for mandatory legal guarantees provided under applicable law.

§16 REMEDIES FOR LACK OF CONFORMITY

1. Where a Product lacks conformity, the Consumer may request:

• repair;
• replacement;
• proportionate price reduction;
• termination of the Contract.

1. Repair or replacement shall be carried out free of charge.
2. Repair or replacement shall be completed within a reasonable time and without significant inconvenience.
3. The Consumer may request a price reduction or terminate the Contract where:

• repair or replacement is impossible;
• repair or replacement has not been completed within a reasonable time;
• lack of conformity persists despite repair or replacement;
• the lack of conformity is sufficiently serious.

1. Termination shall not be available where the lack of conformity is minor.

§17 USER ACCOUNTS

1. Customers may create an Account free of charge.
2. Accounts provide access to:

• order history;
• order status information;
• account management functions.

1. Customers are responsible for safeguarding login credentials.

§18 NEWSLETTER

1. Customers may voluntarily subscribe to receive marketing communications.
2. Marketing communications may concern:

• products;
• promotions;
• collections;
• events.

1. Subscription may be cancelled at any time.

§19 PRODUCT SAFETY (GPSR)

1. The Seller complies with Regulation (EU) 2023/988 on General Product Safety.
2. Product pages may contain:

• composition details;
• care instructions;
• safety information.

Product safety concerns may be reported to:

shop@annakara.com

1. The Seller may take corrective actions including recalls where required by law.
2. The Seller may investigate any reported safety concern and may contact Customers for additional information.
3. Where required by law or reasonably necessary to protect Consumers, the Seller may:
   - suspend sales of a Product;
   - publish safety warnings;
   - implement corrective actions;
   - organise product recalls;
   - notify competent authorities.
4. Customers should:
   - follow care instructions;
   - use Products in a foreseeable and intended manner;
   - report safety concerns without undue delay;
   - cease using Products where instructed by the Seller.

§20 GPSR CONTACT POINT

For all product safety matters, including reports of accidents, injuries, defects, hazards or safety concerns relating to Products purchased through the Store, Customers may contact:

shop@annakara.com

This e-mail address serves as the dedicated product safety contact point under applicable European Union product safety legislation.

§21 FRAUD PREVENTION

The Seller reserves the right to refuse, suspend or cancel Orders where there are reasonable grounds to suspect:

• fraud;
• payment abuse;
• identity theft;
• unauthorised transactions;
• obvious pricing errors.

§22 DIGITAL SERVICES ACT (DSA)

1. Notices concerning allegedly illegal content may be submitted to:

shop@annakara.com

1. The notice should contain sufficient information to identify the content concerned.
2. The Seller may remove or restrict access to content where required by applicable law.
3. The Seller may:
   - investigate notices;
   - request additional information;
   - preserve evidence;
   - cooperate with competent authorities.
4. The Seller may reject notices that are manifestly unfounded, abusive or insufficiently substantiated.
5. Nothing in this section shall require the Seller to undertake a general obligation to monitor content.

§23 PERSONAL DATA

1. Personal data is processed in accordance with:

• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);
• the Privacy Policy;
• applicable legal obligations.

Personal data may be processed for the purposes of:

• order fulfilment;
• payment processing;
• delivery of Products;
• customer service;
• handling complaints and returns;
• compliance with legal and accounting obligations;
• fraud prevention;
• product safety compliance.

Detailed information regarding the processing of personal data, including the categories of personal data processed, legal bases for processing, data retention periods and the rights of data subjects, is available in the Privacy Policy. The Privacy Policy forms an integral part of the information provided to Customers regarding the processing of personal data.

§24 INTELLECTUAL PROPERTY

All content available through the Store, including photographs, graphics, trademarks, product descriptions and designs, is protected by intellectual property laws.

No rights are transferred except as expressly required by law.

§25 BUSINESS CUSTOMERS

1. Unless mandatory law provides otherwise, provisions concerning Consumers shall not apply to Customers acting exclusively in the course of business.
   
   2. Business Customers shall inspect Products without undue delay following delivery.
   
   3. Any defects or irregularities should be reported promptly after discovery.
   
   4. To the maximum extent permitted by law, the Seller's liability towards Business Customers shall be limited to the value of the relevant Order.
   
   5. The Seller shall not be liable to Business Customers for:
   - loss of profits;
   - indirect damages;
   - consequential losses;
   - loss of business opportunities;
   - interruption of business activities.

§26 OUT-OF-COURT DISPUTE RESOLUTION

Consumers may seek assistance through:

• ECC-Net;
• national consumer authorities;
• mediation or dispute resolution bodies available under applicable law.

The Seller is not obliged to participate in arbitration proceedings unless legally required.

§27 LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

To the maximum extent permitted by law, the Seller shall not be liable for:
- indirect damages;
- consequential losses;
- loss of profits;
- loss of revenue;
- loss of business opportunities;
- business interruption.

This limitation shall not apply to Consumers where prohibited by mandatory law.

§28 APPLICABLE LAW

These Terms are governed by Polish law.

Mandatory consumer protection provisions applicable in the Customer's country of residence remain unaffected.

§29 LANGUAGE VERSIONS

Contracts are concluded in English.

Translations into other languages may be provided for convenience only.

In the event of any inconsistency, the English version shall prevail.

§30 FORCE MAJEURE

The Seller shall not be liable for delays or failures resulting from events beyond reasonable control, including:

• natural disasters;
• fires;
• floods;
• epidemics;
• pandemics;
• war;
• terrorist acts;
• strikes;
• transport disruptions;
• cyberattacks;
• governmental restrictions.

Performance of obligations may be suspended for the duration of such event.
The Seller shall make reasonable efforts to minimise the effects of such circumstances.

§31 FINAL PROVISIONS

1. The Seller may amend these Terms to reflect changes in:

• applicable law;
• Store functionality;
• technological developments;
• business operations.

Amendments shall not affect Contracts concluded before the effective date of the amendment. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms constitute the entire agreement between the Seller and the Customer concerning purchases made through the Store.

ANNEX 1 – MODEL WITHDRAWAL FORM

The Model Withdrawal Form is available for download here: [Withdrawal Form PDF].

WEBSITE TERMS OF SHOP.ANNAKARA.COM

This document sets out the terms governing access to and use of the website available at shop.annakara.com. It provides important information regarding permitted use of the Website, intellectual property rights, Website availability, user obligations and other rules applicable to visitors and users of the Website.

Document date: 10 June 2026

TABLE OF CONTENTS

§1 General Information

§2 Definitions

§3 Permitted Use of the Website

§4 Prohibited Activities

§5 Availability of the Website

§6 Intellectual Property

§7 User Content

§8 Digital Services Act (DSA)

§9 Accessibility

§10 Privacy and Cookies

§11 Limitation of Liability

§12 External Links

§13 Changes to the Website

§14 Applicable Law

§15 Language Versions

§16 Final Provisions

§1 GENERAL INFORMATION

1. These Website Terms ("Website Terms") govern access to and use of the website available at shop.annakara.com ("Website").
2. The Website is operated by:

ANNA KARA
ul. Marszałka Józefa Piłsudskiego 8/1
31-109 Kraków
Poland

VAT ID: PL6762129712
REGON: 120504093

E-mail: shop@annakara.com
Telephone: +48 530 662 160

1. These Website Terms apply to all persons accessing or using the Website ("Users").
2. These Website Terms supplement the Terms & Conditions governing purchases made through the Store. In the event of any conflict concerning the sale of Products, the Terms & Conditions shall prevail.

§2 DEFINITIONS

For the purposes of these Website Terms:

Account means a customer account created through the Website.

Content means all information, materials, photographs, graphics, videos, text, trademarks, logos and other content available on the Website.

Services means electronic services made available through the Website.

Store means the online store available at shop.annakara.com.

User means any person accessing or using the Website.

Website means shop.annakara.com.

§3 PERMITTED USE OF THE WEBSITE

1. Users may use the Website solely for lawful purposes.
2. The Website may be used to:

• browse Products;
• obtain information regarding the Seller and Products;
• create and manage an Account;
• place Orders;
• subscribe to marketing communications where available;
• contact the Seller.

1. Users shall use the Website in accordance with applicable laws, these Website Terms and generally accepted standards of online conduct.

§4 PROHIBITED ACTIVITIES

Users shall not:

• use the Website for unlawful purposes;
• interfere with the operation or security of the Website;
• attempt to gain unauthorised access to systems or data;
• introduce malware, viruses or other harmful code;
• engage in scraping, automated data extraction or data mining without prior written consent;
• reverse engineer, decompile or otherwise attempt to obtain source code of any part of the Website;
• use the Website in a manner that may impair its functionality or availability;
• infringe intellectual property rights of the Seller or third parties;
• submit false, misleading or fraudulent information.

The Seller reserves the right to restrict access to the Website where a User violates these Website Terms or applicable law.

§5 AVAILABILITY OF THE WEBSITE

1. The Seller uses reasonable efforts to ensure continuous availability of the Website.
2. Temporary interruptions may occur due to:

• maintenance;
• updates;
• technical failures;
• security measures;
• circumstances beyond the Seller's reasonable control.

1. The Seller does not guarantee uninterrupted or error-free operation of the Website.
2. The Seller may modify, suspend or discontinue particular functionalities of the Website where reasonably necessary.

§6 INTELLECTUAL PROPERTY

1. All Content available through the Website is protected by intellectual property laws.
2. This protection includes, without limitation:

• photographs;
• product images;
• lookbooks;
• graphics;
• videos;
• designs;
• texts;
• trademarks;
• logos;
• website layout and visual elements.

1. Users may access and view Content solely for personal and non-commercial purposes.
2. No Content may be copied, reproduced, distributed, modified, published or exploited without the Seller's prior written consent except where permitted by applicable law.
3. Nothing in these Website Terms transfers any intellectual property rights to Users.

§7 USER CONTENT

The Website currently does not provide functionality enabling Users to publicly publish content.

§8 DIGITAL SERVICES ACT (DSA)

1. Notices concerning allegedly illegal content relating to the Website may be submitted to:

shop@annakara.com

1. A notice should contain sufficient information to identify the content concerned and explain why it is considered unlawful.
2. The Seller may investigate notices, request additional information, preserve evidence and cooperate with competent authorities where required by law.
3. The Seller may remove or restrict access to content where required by applicable law.
4. The Seller may reject notices that are manifestly unfounded, abusive or insufficiently substantiated.
5. Nothing in this section shall require the Seller to undertake a general obligation to monitor content.

§9 ACCESSIBILITY

1. The Seller aims to make the Website accessible to all Users and continuously works to improve accessibility features.
2. The Seller seeks to comply with applicable accessibility requirements, including those arising under European Union law.
3. Accessibility concerns or suggestions may be submitted to:

shop@annakara.com

§10 PRIVACY AND COOKIES

1. Personal data is processed in accordance with applicable data protection laws, including GDPR.
2. Detailed information regarding the processing of personal data is available in the Privacy Policy.
3. Information regarding the use of cookies and similar technologies is available in the Cookie Policy.
4. The Privacy Policy and Cookie Policy form an integral part of the information provided to Users regarding the operation of the Website.

§11 LIMITATION OF LIABILITY

1. The Seller uses reasonable efforts to ensure the accuracy of information published on the Website.
2. To the maximum extent permitted by law, the Seller shall not be liable for:

• temporary interruptions in Website availability;
• technical errors beyond the Seller's reasonable control;
• failures of third-party telecommunications networks;
• actions of hosting providers, internet service providers or other third parties.

1. Nothing in these Website Terms excludes or limits liability that cannot be excluded under applicable law.

§12 EXTERNAL LINKS

1. The Website may contain links to third-party websites, platforms or services.
2. The Seller does not control and is not responsible for the content, availability, privacy practices or operation of third-party websites.
3. Accessing third-party websites is at the User's own risk.

§13 CHANGES TO THE WEBSITE

1. The Seller may modify, update, redesign or otherwise change the Website and its functionalities.
2. Such changes may be introduced to:

• improve functionality;
• enhance security;
• comply with legal requirements;
• reflect business needs.

1. The Seller is not obliged to maintain any particular functionality indefinitely.

§14 APPLICABLE LAW

These Website Terms are governed by Polish law.

Mandatory consumer protection provisions applicable in the User's country of residence remain unaffected.

§15 LANGUAGE VERSIONS

These Website Terms are made available in English.

Translations into other languages may be provided for convenience only.

In the event of any inconsistency, the English version shall prevail.

§16 FINAL PROVISIONS

1. The Seller may amend these Website Terms to reflect changes in law, technology, Website functionality or business operations.
2. Amendments shall become effective upon publication on the Website unless otherwise required by law.
3. If any provision of these Website Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
4. These Website Terms constitute the entire agreement concerning the use of the Website.
5. Where possible, an invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the original intent of the parties.

CUSTOMER ACCOUNT TERMS OF SHOP.ANNAKARA.COM

This document sets out the terms governing the creation, maintenance and use of customer accounts within the online store shop.annakara.com. It provides important information regarding account registration, account functionality, user responsibilities, account security and related rights and obligations.

Document date: 10 June 2026

TABLE OF CONTENTS

§1 General Information

§2 Definitions

§3 Account Creation

§4 Account Functionality

§5 User Responsibilities

§6 Prohibited Use

§7 Account Suspension and Termination

§8 Account Deletion

§9 Digital Service Conformity

§10 Complaints

§11 Personal Data

§12 Limitation of Liability

§13 Applicable Law

§14 Language Versions

§15 Final Provisions

§1 GENERAL INFORMATION

1. These Account Terms ("Account Terms") govern the creation, maintenance and use of customer accounts ("Accounts") within the online store available at shop.annakara.com ("Store").
2. The Store is operated by:

ANNA KARA
ul. Marszałka Józefa Piłsudskiego 8/1
31-109 Kraków
Poland

VAT ID: PL6762129712
REGON: 120504093

E-mail: shop@annakara.com
Telephone: +48 530 662 160

1. These Account Terms supplement the Terms & Conditions and Website Terms.
2. In the event of any inconsistency regarding purchases made through the Store, the Terms & Conditions shall prevail.

§2 DEFINITIONS

For the purposes of these Account Terms:

Account means an individual customer account maintained within the Store.

Customer means a person who has created an Account.

Store means the online store available at shop.annakara.com.

User means any person using the Account functionality.

§3 ACCOUNT CREATION

1. Creating an Account is voluntary and free of charge.
2. An Account may be created by completing the registration form available on the Store website.
3. The User shall provide accurate, complete and up-to-date information during registration.
4. The Seller may refuse registration where:

• required information is missing;
• false or misleading information is provided;
• registration would violate applicable law.

1. An Account is created once registration has been completed and confirmed.

§4 ACCOUNT FUNCTIONALITY

The Account may enable Users to:

• access order history;
• monitor order status;
• manage personal details;
• manage delivery addresses;
• save preferences;
• access other functionalities made available by the Seller from time to time.

The scope of available functionalities may be modified or expanded by the Seller.

§5 USER RESPONSIBILITIES

1. Users are responsible for maintaining the confidentiality of login credentials.
2. Users shall take reasonable measures to prevent unauthorised access to their Account.
3. Users shall immediately notify the Seller if:

• login credentials have been lost;
• login credentials have been compromised;
• unauthorised access to the Account is suspected.

1. Users are responsible for activities carried out through their Account where such activities result from their failure to safeguard login credentials.

§6 PROHIBITED USE

Users shall not:

• create Accounts using false identities;
• impersonate other persons;
• use Accounts for unlawful purposes;
• interfere with the operation of the Store;
• attempt to gain unauthorised access to systems or data;
• use automated tools to create or operate Accounts;
• violate applicable law or the rights of third parties.

The Seller may suspend or terminate an Account where these Account Terms are violated.

§7 ACCOUNT SUSPENSION AND TERMINATION

1. The Seller may suspend or terminate an Account where:

• these Account Terms are breached;
• fraudulent activity is suspected;
• unlawful activity is detected;
• the Account is used in a manner that threatens the security or operation of the Store.

1. Where reasonably possible, the Seller shall inform the User of the reasons for suspension or termination.
2. Suspension or termination of an Account shall not affect rights and obligations arising from Contracts concluded before such suspension or termination.

§8 ACCOUNT DELETION

1. Users may request deletion of their Account at any time by contacting:

shop@annakara.com

1. The Seller shall delete the Account without undue delay unless retention of certain information is required by law or necessary for the establishment, exercise or defence of legal claims.
2. Deletion of an Account does not automatically cancel Orders already placed.
3. Information relating to completed transactions may be retained for periods required by applicable law.

§9 DIGITAL SERVICE CONFORMITY

1. The Seller shall provide Account functionality in accordance with applicable law.
2. If the Account service does not function as intended, Users may report issues to:

shop@annakara.com

1. The Seller shall make reasonable efforts to correct technical issues affecting Account functionality.
2. Temporary interruptions may occur due to maintenance, updates, security measures or circumstances beyond the Seller's reasonable control.

§10 COMPLAINTS

1. Complaints relating to the Account service may be submitted to:

shop@annakara.com

1. Complaints should include:

• User identification details;
• description of the issue;
• information enabling the Seller to reproduce the problem where possible.

1. The Seller shall respond within 14 days after receiving all information reasonably necessary to assess the complaint.

§11 PERSONAL DATA

1. Personal data associated with Accounts is processed in accordance with GDPR and the Privacy Policy.
2. Detailed information regarding the processing of personal data and Users' rights is available in the Privacy Policy.
3. The Privacy Policy forms an integral part of the information provided regarding the processing of personal data.

§12 LIMITATION OF LIABILITY

1. The Seller uses reasonable efforts to ensure proper functioning of the Account service.
2. To the maximum extent permitted by law, the Seller shall not be liable for:

• temporary interruptions of the Account service;
• failures caused by third-party service providers;
• internet connectivity issues outside the Seller's control;
• security incidents resulting from a User's failure to protect login credentials.

1. Nothing in these Account Terms excludes or limits liability that cannot be excluded under applicable law.

§13 APPLICABLE LAW

These Account Terms are governed by Polish law.

Mandatory consumer protection provisions applicable in the User's country of residence remain unaffected.

§14 LANGUAGE VERSIONS

These Account Terms are made available in English.

Translations into other languages may be provided for convenience only.

In the event of any inconsistency, the English version shall prevail.

§15 FINAL PROVISIONS

1. The Seller may amend these Account Terms to reflect changes in law, technology, security requirements, Account functionality or business operations.
2. Amendments shall become effective upon publication on the Store website unless otherwise required by law.
3. If any provision of these Account Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
4. These Account Terms constitute the entire agreement concerning the use of customer Accounts within the Store.
5. Where possible, an invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the original intent of the parties.

NEWSLETTER TERMS OF SHOP.ANNAKARA.COM

This document sets out the terms governing the provision of the newsletter service available through shop.annakara.com. It provides important information regarding subscription, receipt of marketing communications, unsubscribing from the Newsletter, personal data processing and the rights and obligations of Subscribers.

Document date: 10 June 2026

TABLE OF CONTENTS

§1 General Information

§2 Definitions

§3 Newsletter Service

§4 Subscription

§5 Unsubscription

§6 Technical Requirements

§7 Complaints

§8 Personal Data

§9 Suspension or Termination of the Newsletter Service

§10 Limitation of Liability

§11 Applicable Law

§12 Language Versions

§13 Final Provisions

§1 GENERAL INFORMATION

1. These Newsletter Terms ("Newsletter Terms") govern the provision of the newsletter service ("Newsletter") by Anna Kara through the website available at shop.annakara.com ("Website").
2. The Newsletter is provided by:

ANNA KARA
ul. Marszałka Józefa Piłsudskiego 8/1
31-109 Kraków
Poland

VAT ID: PL6762129712
REGON: 120504093

E-mail: shop@annakara.com
Telephone: +48 530 662 160

1. These Newsletter Terms apply to all persons subscribing to the Newsletter ("Subscribers").
2. The Newsletter service is provided electronically and free of charge.

§2 DEFINITIONS

For the purposes of these Newsletter Terms:

Newsletter means an electronic communication service consisting of the periodic delivery of marketing and informational content by e-mail.

Subscriber means a person who has subscribed to the Newsletter.

Website means shop.annakara.com.

Seller means Anna Kara as identified in §1.

§3 NEWSLETTER SERVICE

1. The Newsletter may contain information regarding:

• products;
• new collections;
• promotions;
• events;
• editorial content;
• brand news;
• other marketing communications.

1. The Seller does not guarantee any specific frequency of Newsletter distribution.
2. The content, format and frequency of the Newsletter may be modified from time to time.
3. The Newsletter is intended solely for lawful purposes.

§4 SUBSCRIPTION

1. Subscription to the Newsletter is voluntary.
2. To subscribe, a User must provide a valid e-mail address and complete any subscription steps required by the Website.
3. The Seller may use a double opt-in procedure to confirm subscription.
4. Subscription becomes effective once the required registration and confirmation process has been completed.
5. The Subscriber is responsible for providing an accurate and up-to-date e-mail address.

§5 UNSUBSCRIPTION

1. The Subscriber may unsubscribe from the Newsletter at any time without providing any reason.
2. Unsubscription may be completed by:

• clicking the unsubscribe link included in the Newsletter; or
• contacting the Seller at:

shop@annakara.com

1. Unsubscription shall not affect the lawfulness of processing carried out before withdrawal of consent.
2. The Seller shall cease sending Newsletter communications without undue delay following a valid unsubscribe request.

§6 TECHNICAL REQUIREMENTS

To receive the Newsletter, the Subscriber must have:

• an active e-mail address;
• access to e-mail services;
• a device capable of receiving and displaying electronic messages.

The Seller is not responsible for interruptions resulting from the Subscriber's e-mail provider, internet service provider or technical issues beyond the Seller's reasonable control.

§7 COMPLAINTS

1. Complaints relating to the Newsletter service may be submitted to:

shop@annakara.com

1. Complaints should include:

• the Subscriber's e-mail address;
• a description of the issue;
• any information reasonably necessary to assess the complaint.

1. The Seller shall respond within 14 days after receiving all information reasonably necessary to assess the complaint.

§8 PERSONAL DATA

1. Personal data relating to Newsletter subscriptions is processed in accordance with:

• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);
• the Privacy Policy;
• applicable legal obligations.

1. Personal data may be processed for the purposes of:

• providing the Newsletter service;
• managing subscriptions;
• handling unsubscribe requests;
• maintaining records of consent where required by law;
• complying with legal obligations.

1. Detailed information regarding the processing of personal data and the rights of data subjects is available in the Privacy Policy.
2. The Privacy Policy forms an integral part of the information provided regarding the processing of personal data.

§9 SUSPENSION OR TERMINATION OF THE NEWSLETTER SERVICE

1. The Seller may suspend or terminate the Newsletter service where reasonably necessary due to:

• legal requirements;
• technical reasons;
• security concerns;
• business decisions.

1. The Seller may modify, replace or discontinue the Newsletter service at any time.
2. Where reasonably possible, information regarding significant changes shall be published on the Website or communicated to Subscribers.

§10 LIMITATION OF LIABILITY

1. The Seller uses reasonable efforts to ensure proper operation of the Newsletter service.
2. To the maximum extent permitted by law, the Seller shall not be liable for:

• delays in delivery caused by third-party e-mail providers;
• interruptions resulting from technical failures outside the Seller's reasonable control;
• failures caused by internet service providers;
• consequences of incorrect e-mail addresses provided by Subscribers.

1. Nothing in these Newsletter Terms excludes or limits liability that cannot be excluded under applicable law.

§11 APPLICABLE LAW

These Newsletter Terms are governed by Polish law.

Mandatory consumer protection provisions applicable in the Subscriber's country of residence remain unaffected.

§12 LANGUAGE VERSIONS

These Newsletter Terms are made available in English.

Translations into other languages may be provided for convenience only.

In the event of any inconsistency, the English version shall prevail.

§13 FINAL PROVISIONS

1. The Seller may amend these Newsletter Terms to reflect changes in law, technology, marketing practices or business operations.
2. Amendments shall become effective upon publication on the Website unless otherwise required by law.
3. If any provision of these Newsletter Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
4. These Newsletter Terms constitute the entire agreement concerning the Newsletter service.
5. Where possible, an invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the original intent of the parties.